All items are shipped insured and tracked.

Shipping costs vary subject to item weight and value.

In some cases, we may contact you to advise that shipping costs will higher than indicated by the shipping calculator. This is due to their being a significant amount of variables when it comes to shipping. You are welcome to cancel your order in the event that shipping costs are beyond your expectations.

If you wish to arrange delivery to locations outside of mainland UK (Scottish highlands, EU countries, etc) please contact us at [email protected] where we will be pleased to arrange a personalised quotation for delivery of your order.

All prices are inclusive of any applicable VAT.

We aim to deliver orders for products that are in stock within 3 working days of receipt of payment for your order. If you place an order for an item that is available on backorder, we will confirm the estimated delivery date.

If you wish to cancel your order please let us know as soon as possible by emailing [email protected].

If your order has already been dispatched it will not be possible to cancel your order but you can still return it or refuse to receive the package when it arrives.

You can return your order for any reason within a period of 15 days of receipt. All products must be packed in the original, unmarked, unused conditions in the original packaging including any accessories, manuals, documentation, and registration that shipped with the product. The buyer pays return shipping.

If your item arrives damaged, doesn’t match the description, or is the wrong item, you can return it for a refund or exchange at our expense.

Please, email us at [email protected] to inform us that you wish to return the item, we will then in turn issue a returns number and an address for returning the goods.

eBikes – Please, refer to each eBike’s product description for specific warranty details.

All other products come with a 3-month warranty however, if you experience an issue or a problem, please contact us immediatly and we will always work with you to remedy any issue’s or problems – [email protected]

Disclaimer

We recommend that all our performance products are used off-road and on private land only.

Note concerning the Road Traffic Act (RTA) / Road Traffic Licensing Regulations & Liability Exclusion

We explicitly point out that electric bikes which are manipulated with performance parts may only be used on private, enclosed areas or designated routes – for example, for sporting activities or for advertising purposes. In general, the use of performance devices leads to a manipulation of the speed of your electric bicycle, which is not allowed in areas where the road traffic act applies – for example, on public roads. The use of performance tools is at your own risk. No liability is assumed for any future or current damages to objects and/or persons caused by the improper installation/uninstallation/use of the performance tool. If you use performance tools to manipulate the speed of your electric bike, the warranty of your electric bike may be limited or expire. If your electric bike has an operating license and you use a performance tool, the operating license will expire in most cases, too.

Please drive carefully and use protective clothing such as helmets and clothing with protectors etc. Don´t endanger yourself or other persons. Talk to your insurance to make sure all areas of your activities are legally protected. Please keep in mind that other countries may have deviating legal regulations/requirements – especially if you are going on holiday and take your electric bike with you. Please inform yourself in advance and always follow the legal regulations.

Legal Statement and Liability Disclaimer

  • We want to point out that the use of performance tools isn´t allowed on public roads, because these tools manipulate the speed of your electric bike. It is only allowed to use electric bike performance tools on private, closed areas or on designated routes.
  • No liability is assumed for any current or future damages to persons and/or objects caused by the improper use/installation/uninstallation of the performance tool.
  • You have to use performance tools at your own risk.
  • The manufacturer´s warranty of your electric bike may be limited or can completely expire if you use tuning tools to manipulate the speed of your electric bike.
  • Please make sure you drive carefully. We recommend that you wear protective clothing and a bicycle helmet.