Like any sport, bicycling involves risk of damage, injury, and death. By choosing to ride a bike, you entirely assume the responsibility of that risk.

Proper use and maintenance of your BGB eBike reduces risk of damage, injury, and death.

Biking and controlled substances do not mix. Never operate a bike while under the influence of alcohol, drugs, or any substance or condition that could impair your motor functions, judgment, or the ability to safely operate a BGB eBike.

eBikes components are subject to higher wear when compared to bikes without power assistance. This is because eBikes can travel at higher average speeds than regular cycles and have a greater weight. Higher wear is not a defect in the product and is not subject to warranty. Typical components affected are the tyres, brake pads and rotors, suspension forks, spokes, wheels, and the battery.

When the useful life of a component is surpassed it can cause an unexpected loss of function, which can result in serious injuries or even death. Therefore, pay attention to wear characteristics such as cracks, scratches, or changes in the colour or operation of components, which could indicate useful life has been exceeded. Worn components should be replaced immediately. Always consult a certified, reputable bike mechanic if you have ANY doubts or concerns.

General Operating Rules

Pay special attention to all the general operating rules below before operating your BGB eBike.

Always ride your BGB eBike within the laws of your country.
Always ride in a steady and predictable manner. Never ride against traffic.
Always use correct hand signals to indicate turning.
Always ride defensively. Other road users may not be able to see you and YOU may be hard to see.
Always avoid potholes, gravel, wet or oily roads, wet leaves, curbs, manhole covers, train tracks, speed bumps, drain gates, thorns, broken glass, and any other obstacles, hazards, or dangers.
Expect the unexpected such as car doors opening or cars maneuvering.
Always wear appropriate cycling clothing for the conditions in which you are riding.
Always maintain a safe stopping distance from all other objects, riders, and vehicles.
Always ensure that you fully and entirely understand all instructions and safety notes/warnings.
Always ensure the bike fits you properly before your first use. You may lose control or fall if your bike is too big or too small.
Always ensure you follow the recommended maintenance schedule for your BGB eBike.
• Do not use this product with standard bike trailers, stands, vehicle racks, or accessories that are not rated or tested for safety and compatibility and have been verified as safe and compatible with BGB eBike.
• Familiarize yourself with all the features and operations of your BGB eBike. Practice and become confident and proficient in all aspects of your BGB eBike in a controlled setting before riding in riskier conditions.
DO NOT ENGAGE IN EXTREME RIDING including off-road riding. This includes but is not limited to jumps, stunts, or any riding that exceeds your capabilities. Although many articles/advertisements/catalogues depict extreme riding, this is not recommended nor permitted, and you can be seriously injured or killed if you perform extreme riding. BGB eBikes and eBike parts have strength and integrity limitations, and extreme riding should not be performed as it can damage the eBike components and/or cause or lead to dangerous riding situations in which you may be seriously injured or killed.
• Failure to perform and confirm proper installation, compatibility, proper operation, or maintenance of any component or accessory can result in serious injury or death.
• After any incident, you must consider your bike unsafe to ride. It is your responsibility to consult with a certified, reputable bike mechanic for a comprehensive inspection of all components, functions, and operations of the bike.
• Failure to properly charge, store, or use your battery will void the warranty and may cause a hazardous situation.
• You should check the operation of the motor cutoff switches before each ride. The brake system is equipped with motor cutoff switches to the motor whenever the brakes are applied. Check proper operation of brake motor cutoff switches before riding.
Extreme care should be taken when using the pedal assistance system and throttle on your BGB eBike. Ensure you understand and are prepared for the power assistance to engage as soon as pedalling or throttle use is underway.
• Always use the lowest assist level until you are comfortable with your BGB eBike and feel confident in controlling the power.
• Any aftermarket changes to your BGB eBike not expressly approved by Big Game Bikes will void the warranty and create an unsafe riding experience.
• BGB eBike are heavier and faster than normal bikes, they require extra caution and care while riding.
• Take extra care while riding in wet conditions including decreasing speed and increasing braking distances. Feet or hands can slip in wet conditions and lead to serious injury or death.
• Do not remove any safety equipment installed on your BGB eBike.

General Warnings

You MUST be over 18 years old to use an eBike. Riders must have the physical and mental capacity as well as reaction time to ride safely.

It is recommended to not ride in wet weather if possible. Ride in wet weather only if necessary.

Wet Riding Conditions

Never immerse or submerge your eBike as the electrical system may be damaged.

Night Riding

It is recommended to not ride at night. Ride at night only if necessary.

A Note for Parents and Guardians
As a parent or guardian, you are responsible for the activities and safety of your child. BGB eBikes are not designed for use by children or anyone under the age of 18 years old.

Your cables, spokes, and chain will stretch, and bolted connections can become loose. Always have a certified, reputable bike mechanic perform a thorough and comprehensive inspection of your BGB eBike within the first 100-150 miles (150-200 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections are particularly important for ensuring that your BGB eBike remains safe, fully functional and operational.

Basic eBike Care

To ensure safe riding conditions you must properly maintain your BGB eBike. Follow these basic guidelines and see a certified, reputable bike mechanic at regular intervals to ensure your bike is safe for use.

• Properly maintain batteries by keeping them fully charged when between uses. See the Long-Term Battery Storage section for information on storing the battery for longer than two weeks between rides.
• Never immerse or submerge the bike or any components in any liquid.
• Check wiring and connectors to ensure there is no damage and the connectors are secure.
• Keep your BGB eBike clean. Use a mild, non-corrosive detergent and damp cloth to wipe the frame.
• Store your BGB eBike in a dry, secure location. Never leave your BGB eBike in the rain or exposed to weather or materials or elements that could damage your BGB eBike. If your do ride in wet conditions, immediately dry your BGB eBike at the earliest convenience and apply anti-rust treatment to the chain and other unpainted steel surfaces.
DO NOT use your BGB eBike on the beach or in coastal areas. Exposure to salt, which is very corrosive. Damage from corrosion is not covered under warranty.
• Regularly clean and lubricate all moving parts, tighten components, and adjust as required.
• Regularly inspect all pre-attached and optional component hardware to ensure proper and secure attachment as well as good working condition.

If you do not have the experience, skill, or tools to complete maintenance and adjustment of your bike, then a certified, reputable bike mechanic should maintain, tune, and ensure BGB eBike is safe to ride.

Recommended Service Intervals

Regular care, inspection and maintenance are critical to ensure your BGB eBike functions as intended.

Recommended service intervals are meant to be used as guidelines. Real-world wear and tear, and the need for service, will vary with conditions of use. We generally recommend inspections, service, and necessary replacements are performed at the time or mileage interval that comes first in the following table.

This is only a guide. Consult a certified, reputable bike mechanic if you have any doubts or concerns. ALWAYS replace any damaged or broken components.

Interval Inspect and Service (if required) To Do
Weekly
100-200 miles
(150-300 km)
  1. Check your bicycle for damage or faults and any signs of wear and corrosion.
  2. Check/adjust all components, accessories, nuts, and bolts are secure and have not become loose, moved, or changed from their intended position.
  3. Check tyre pressure. Inflate/deflate your tyres, if necessary.
  4. Clean your bicycle as described above.
  5. Adjust any parts of the bicycle that may have come loose or that may have moved or changed from their normal position.
  • Consult a certified, reputable bike mechanic if you have any doubts or concerns.
  • Replace any damaged, worn or broken components.
Monthly
250-750 miles
(400-1200 km)
  1. Check the points raised in the schedule above.
  2. Check your brakes including brake pad alignment, brake cable tension.
  3. Check your gears are changing properly and ensure proper derailleur cable tension.
  4. Check chain wear.
  5. Check for corrosion damage.
  6. Check spoke tension.
  • Consult a certified, reputable bike mechanic if you have any doubts or concerns.
  • Replace any damaged, worn, or broken components.
Every 6 Months
750-1250 miles
(1200-2000 km)
  1. Check the points raised in the two schedules above.
  2. We highly recommend a thorough safety check and tune-up by a certified, reputable bike mechanic.
  • Consult a certified, reputable bike mechanic if you have any doubts or concerns.
  • Replace any damaged, worn, or broken components.
Every 12 Months
2000 miles
(3000 km)
  1. We recommend that your BGB eBike is thoroughly and comprehensively inspected in its entirety by a certified, reputable bike mechanic.
  • Book your BGB eBike into a certified, reputable bike mechanic workshop.
  • A thorough and comprehensive inspection is required.
  • If any parts or components need to be replaced or are suggested to be replaced that this work is carried.
  • Failure to do so will void your warranty.

Safety Checklist

NOTICE: Before every ride, we recommend following this safety checklist.

DO NOT RIDE IF YOU NOTICE ANYTHING ON THE BICYCLE IS DAMAGED, WORN OR OPERATING OUTSIDE OF NORMAL PARAMETERS

  • Check your brakes work properly.
  • Check tyres have good tread, have no bulges or excessive wear, and are free from any other damage and are inflated corrected and within the recommended limits as described on the tyre sidewalls. Check there are no air leaks.
  • Check wheels run true and have no obvious wobbles, dents, or kinks. Ensure all wheel spokes are tight and not broken.
  • Check axle nuts and quick-release mechanisms to ensure they are tight and correctly positioned.
  • Check the handlebar and stem are correctly adjusted, tightened, and allow proper steering.
  • Check the chain is clean, oiled, and runs smoothly.
  • Check all bearings are lubricated, run freely, and display no excess movement, grinding, or rattling.
  • Check pedals and cranks are secure.
  • Check that the derailleur is functioning properly.
  • Check that the seat is adjusted properly and secure.
  • Check that the electric motor works as it should and runs freely and is not making any unusual noises.
  • Check the battery is fully charged, not damaged and locked to the battery mount.
  • Check all electrical connectors are secure, not damaged and function as they should.
  • Check obvious signs of ANY damage.
  • Check ALL fittings on the bike are properly secured and functioning.